Refund policy

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

  • You received a damaged product.
  • You received the wrong item.
  • The product has a manufacturing defect.
  • The product is missing parts or accessories.

To be eligible for a return:

  • The item must be unused and in its original condition.
  • The product should be returned in its original packaging with all accessories, tags, and manuals (if applicable).
  • A valid proof of purchase or Order ID must be provided.

2. Items Not Eligible for Return

Returns will not be accepted under the following circumstances:

  • Change of mind after delivery.
  • Products damaged due to misuse, negligence, or improper handling.
  • Products showing signs of use, washing, alteration, or physical damage caused after delivery.
  • Return requests made after the eligible return period.
  • Products without original packaging or missing accessories.

3. How to Request a Return

To initiate a return, please contact our customer support within 7 days of delivery.

Please provide:

  • Your Order ID
  • Clear photos or videos of the product
  • A brief description of the issue

Our support team will review your request and provide further instructions if your return is approved.

4. Refund Process

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Prepaid orders will be refunded to the original payment method.
  • Refunds are generally processed within 5–7 business days after approval.
  • Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

5. Replacement Policy

If you receive a damaged, defective, or incorrect product, we may offer a replacement instead of a refund, subject to product availability.

If the same product is unavailable, a full refund or an alternative solution may be offered.

6. Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product:

  • Do not use the product.
  • Capture clear photos and videos of the product and packaging.
  • Contact our support team within 48 hours of delivery.

Failure to report the issue within the specified time may result in the request being declined.

7. Return Shipping

If the return is approved due to our error (wrong, damaged, or defective product), TruCart will arrange the return pickup whenever possible or reimburse reasonable return shipping charges where applicable.

If the return is requested for reasons not covered under this policy, return shipping costs may be borne by the customer.

8. Order Cancellation

Orders can be cancelled only before they are shipped.

Once an order has been dispatched, it cannot be cancelled. However, if eligible, you may request a return after delivery according to this policy.

9. Need Assistance?

If you have any questions regarding returns or refunds, please contact us.

Phone: +91 94848 43158

Support Hours:
Monday – Saturday
10:00 AM – 6:00 PM (IST)